Operations and Delivery Lead | Greenfire Strategy

Operations & Delivery Lead

You'll run the machine that makes great work possible.

You’ll own project delivery, lead the team, and build the systems that let us do our best work for brands making the world better.

We need someone who makes sure the work ships — on time, on budget, and at a quality that makes clients want to tell their friends.

You’ll take over once a client signs and own everything from project planning to final QA. You’ll architect and build HubSpot solutions for clients. You’ll manage the people doing the work. You’ll build the processes that make delivery repeatable. And on occasion, you’ll join pre-sale conversations to advise on technical feasibility and solution design.

This is a leadership role at a small, growing agency (~6 people), which means you’re a player-coach. You won’t just manage — you’ll be hands-on with delivery, CRM architecture, problem-solving, and process-building every single day. You’ll need to be the person who catches what others miss and sees problems forming before they arrive.

The Details:

What You Need to Know

Compensation

$29-$40/hour

Commitment

30-40 hours/week

Location

Hybrid - Cleveland

Schedule

Flextime

Reports to

Tracy Graziani,
Geek Executive Officer

Team Size

~6 people + freelancers

Benefits

Fully paid medical — we cover 100% of your health insurance premium
401(k) with 5% employer contribution — no match required; once vested, we contribute regardless
PTO — accrues from day one, increases with tenure
17 paid holidays — yes, seventeen
Paid volunteer time — doing good is part of the job description
Jury duty pay — civic duty shouldn’t cost you a paycheck
Hybrid work environment — a mix of in-person collaboration and remote flexibility
Flextime — we care about your output, not when you’re sitting at a desk
Purpose-driven clients — we work with companies trying to do well by doing good
Professional development — we invest in your ongoing career growth through training, free books and more

What You'll Own

Five pillars, one mission: deliver excellence.

Project Delivery

Own timelines, budgets, and quality across all active client engagements. Run delivery standups, manage scope, and conduct QA reviews

CRM Strategy & Architecture

Design portal architecture, data models, integrations, and automation for client and internal HubSpot instances

Process & Operations

SOPs, PM tooling, capacity planning, vendor management, internal reporting, and workflow automations.

Team Leadership

Manage direct reports, run 1-on-1s, hire and onboard team members and freelancers.

Sales Engineering

As-needed pre-sale technical scoping, feasibility assessment, and solution design.

• Running the weekly delivery standup and keeping every project’s status visible and current

• Designing HubSpot portal architecture for clients — data models, lifecycle stages, integrations, and automation strategies

• Hands-on building and configuring client HubSpot portals: workflows, custom properties, reporting dashboards

• Reviewing deliverables before they go to clients — you’re the last set of eyes

• Tracking project budgets and delivery margins so we know what’s profitable and what’s not

• Taking the handoff from Tracy after a deal closes and translating scope into a project plan with clear assignments

• Joining pre-sale calls when needed to advise on technical feasibility and help scope CRM engagements accurately

• Facilitating project retrospectives after engagements wrap — capturing what worked, what didn’t, and making sure we get better every time

• Running post-project client satisfaction surveys and turning that feedback into delivery improvements

• Owning the project management tool — configuring it, driving adoption, making it the single source of truth

• Building SOPs for everything: kickoffs, reviews, handoffs, scope changes, escalations

• Sending Tracy a weekly ops report so she always knows the state of every engagement

• Managing Greenfire’s own HubSpot instance — making our internal tools as good as what we build for clients

• Managing team capacity — knowing who’s overloaded, who has bandwidth, and when to bring in a freelancer

Why you'd want to work with us

Finally, do work you're really proud of with a team that has your back.

We build roles with your strengths in mind, not the other way around.

Our team thrives on empathy, creativity, and a bias toward action. We dream up imaginative strategies that fuel growth for companies making a difference — then we make them real. Everything we do is built to be flexible, impactful, and designed around what actually works for real people.

We give a damn

We care about people and the planet first, followed by profit, and we refuse to make money on anything that does harm. We believe that doing good is good business and we won’t stray from that. EVER.

We're focused on the future.

We’re not big fans of “we’ve always done it that way,” or any other nonsense that gets in the way of progress, and we work with brands of the future, too. We know that B-Corps and other companies that focus on the triple bottom line are making a difference, and that's why we love to work with them. Greedy, heartless corporations are so 20th century and their days are numbered.

Diversity is a core value.

Too much sameness produces more of the same. Because we value progress, we know that it comes from different thoughts, ideas, perspectives, experiences, and ways of being. We actively strive to hire and work with diverse people to ensure that we have the most to offer one another, our clients, and the world.

Role requirements:

Obsessive about details and wired to anticipate — you spot what’s wrong today and what’s about to go wrong next week. Your instinct isn’t to react to fires; it’s to prevent them.

• HubSpot solutions architecture experience — you don’t just know HubSpot, you architect it. Portal design, data models, lifecycle stages, integrations, and automation — you can talk strategy AND build it yourself.

• Agency operations experience — you’ve managed project delivery at a marketing, creative, or HubSpot agency and know the rhythms of client work

• People leadership — you’ve managed a team (even a small one) and know how to coach, give feedback, and create clarity

• Process-builder mindset — you see a mess and your instinct is to create a system, not just fix the one thing in front of you

• Client delivery chops — you can manage scope, timelines, and budgets while keeping clients happy and teams sane

• Comfortable with difficult conversations — you can tell a client their timeline is slipping or push back on scope creep without breaking the relationship

Who excels in this role? Top performers will demonstrate:

• HubSpot Solutions Architect certification or Solutions Partner experience

• Experience with HubSpot API, custom objects, and complex integration design

• Experience with automation tools like n8n, Zapier, or Make

• Familiarity with project management platforms (ClickUp, Teamwork Projects, etc.)

• Pre-sale technical scoping or sales engineering experience

• Experience managing freelancers and contract talent

• Passion for purpose-driven business, B-Corps, or sustainability

1. Apply

Fill out our application and upload your resume with a short video about why you should be the next member of our team.

2. Conversation

An interview shouldn't be an interrogation, it should be a real conversation where the applicant gets to ask questions too. We'll have one or two conversations with you to see if we agree that it's a mutual fit.

3. Working Session

A short paid exercise that mirrors actual work.

4. Decision

We'll get back in touch once all our interviews are complete.